Please choose your range
Close

Remote Service

Mining operations in remote locations face unique challenges, where machine failures can mean more than just lost time – they can lead to significant setbacks. We understand the frustration and costs that come with unexpected downtime, especially when help feels out of reach. That's why we've developed Remote Service: a powerful suite of advanced digital applications combined with real-time assistance from Liebherr specialists that’s available whenever and wherever you need it. With Remote Service, your technical team can identify, diagnose and resolve issues, ensuring your operations stay on track, no matter how remote your location. Our expertise is at your fingertips, empowering you to overcome challenges with confidence and ease.

We need your consent This video is provided by Google*. When you load this video, your data, including your IP address, is transmitted to Google, and may be stored and processed by Google, also for its own purposes, outside the EU or the EEA and thus in a third country, in particular in the USA**. We have no influence on further data processing by Google. By clicking on “ACCEPT”, you consent to the data transmission to Google for this video pursuant to Art. 6 para. 1 point a GDPR. If you do not want to consent to each YouTube video individually in the future and want to be able to load them without this blocker, you can also select “Always accept YouTube videos” and thus also consent to the respectively associated data transmissions to Google for all other YouTube videos that you will access on our website in the future. You can withdraw given consents at any time with effect for the future and thus prevent the further transmission of your data by deselecting the respective service under “Miscellaneous services (optional)” in the settings later also accessible via the “Privacy Settings” in the footer of our website). For further information, please refer to Data Protection Declaration and the Google Privacy Policy. * Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
** Note: The data transfer to the USA associated with the data transmission to Google takes place on the basis of the European Commission’s adequacy decision of 10 July 2023 (EU-U.S. Data Privacy Framework).
    
        

The Remote Service journey

Hover over the yellow dots for more information.

  • When an issue arises, users can leverage the Troubleshooting Advisor (TSA) to identify the root cause. TSA provides comprehensive troubleshooting guides and articles for quick reference.

  • To further support the diagnosis and troubleshooting process, the Content Delivery Portal (CDP) offers access to essential technical documentation such as circuit drawings and service manuals.

  • If the problem persists, users can connect with a Liebherr specialist for expert assistance. The specialist will use the XpertAssist application to provide remote guidance, offer troubleshooting tips or arrange on-site support if needed.

        
    

Why remote service?

Read our latest whitepaper to discover the transformative effect of this system!

Get in touch for a Remote Service demo

Explore more of the world of Liebherr Mining

 Mining home

Mining home

Liebherr mining trucks and mining excavators ensure that mining operations are reliable, economical and remain both time and cost efficient. Mining home page
 Customer support

Customer support

Our customer support is made up of a global network of Liebherr owned and operated service organisations. Customer support
 Service network

Service network

No matter where you are, our global network is always ready to assist you. Find your closest customer service contact here. Find contact
  • 0
    Wish list
    The product was added to your wish list.
  • 0 Compare list
    Select at least one other product to start the comparison. You can only compare a maximum of 7 products per list. Remove products from the list or reset the list. You can only manage a maximum of 7 different compare lists at the same time. The product was successfully added.
    Start comparison
    Your compare list is empty. You can select products to compare on the product pages.
Your wish list includes:
Recently added: Your wish list does not contain any products.
close