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Field Service TechnicianBiggleswade | Job ID 26973

  • Job ID 26973
  • Division Domestic Appliances
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

A vacancy has arisen within our Refrigeration department based in Biggleswade for a Field Service Technician. The role, covering post code areas CB, SG, MK, NN, LU, AL, OX, HP, SL, RG, GU, contributes to the success of Liebherr – Great Britain’s Refrigeration Division by acting as a technical resource, providing support, training and escalation resolution on service issues for Liebherr-Great Britain, it’s partners, consumers and customer service team members whilst ensuring outstanding customer service at all times whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

  • Receive Service requests.
  • Checks complaints and performs error diagnosis at Customers site.
  • Perform corrective actions and safety checks.
  • Documents the performed work on CRM.
  • Explains the repair and related reports.
  • Customer satisfaction – supporting the Customers journey.
  • Participates in training and conducts self-studies through reading of the new service documentation.
  • Attends to escalated services cases of service contractors.
  • Conducts retrofit actions.
  • Offers and sells additional services and accessories.
  • Identify and report serial faults and work with quality department/Senior Refrigeration Engineer for resolution. Undertaking specified modifications where required and instructed.
  • Attend all LHG technical training sessions as required.
  • Decision making – Best effective and efficient counter measure to solve the problem.
  • Key Metrics.
    • MTTR – Mean time to repair
    • FFR – Fixed first visit
  • Provide support in the setup of product displays, exhibitions, sales training events and any other requirement of the business.
  • Instruct in Company health and safety requirement relating to service and repair of appliances.
  • Any other duty as required by management commensurate with the post

Your Profile

The successful candidate will require the following:

  • Able to demonstrate previous experience within an engineering role.
  • Able to demonstrate previous experience, offering great Customer service.
  • Good communicator at all levels.
  • Flexible approach to work.

What we are offering

The opportunity to work with the industry-leading manufacturer, secure and progressive work enviroment, competitive salary and benfits, training and personal development.

Safety-Critical Medical

This role is classified as a "Safety-Critical" role and as such the offer is subject to the passing of a Safety-Critical Medical to be carried out during the probationary period.

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  • Job ID 26973
  • Division Domestic Appliances
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.   

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom

Contact

Amanda Wells

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Due to the spread of coronavirus, response times within the application process may be delayed. We would kindly ask you to refrain from sending us any inquiries in this regard. Thank you for your understanding.

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