Technical Advisor, Commercial AppliancesHialeah Gardens, FL | Job ID 26826

The Technical Advisor, Commercial Appliances will provide after-sales service support and coordination of spare parts for products sold in North America (US and Canada) for the Appliance Division.

Responsibilities

• Provides technical support to service providers, service agents, dealers, and end-users.
• Assists service and spare parts staff with parts related questions.
• Acts as the liaison to the factories regarding service-related matters.
• Travels to customer locations to provide the highest-level of technical support when required.
• Provides support to dealers on installation inquiries and service documentation to service providers.
• Documents support inquiries and customer complaints via internal Liebherr quality systems.
• Reads parts manuals and interprets schematics for internal and external customers.
• Analyzes problems and proposes/implements detailed technical solutions.
• Analyzes and defines requirements to provide products and spare parts data to service providers.
• Assists with factory authorized training on service, spare parts and parts catalogue software.
• Controls and approves monthly service and spare parts invoices from service providers.
• Assures that spare parts and accessories are available in coordination with spare parts responsible, possibly consults with factories in the event of back orders, and communicates with providers.
• Monitors inventory and periodically assist in inspecting spare parts warehouse.
• Cooperate and work together with colleagues in other departments on site and at factories overseas such as product management, quality assurance, regulatory, marketing, administration, and logistics.
• Closely work with sales department and service providers and conduct technical product training related to installation and after-sales
• Promotes a safe work environment by ensuring individuals follow established safety procedures.

Competencies

• Bachelor of Science in Mechanical or Electrical Engineering or combination of education and experience, and at least 5+ years of experience with commercial refrigeration and appliances. Understanding of IoT devices and connected devices highly desired but not required. Spanish and/or German language skills desirable.
• Travel domestically and internationally 25% of the time.
• Ability to maintain a valid driver’s license and passport.
• Ability to diagnose electronic and electrical systems and to read, interpret and utilize technical publications and service manuals.
• Demonstrated technical domestic and/or commercial refrigeration or appliance knowledge.
• Builds rapport with a variety of people and develops alliances to work together toward common goals.
• Listens to all points of view and negotiates compromise.
• Must have good command of the English language, oral and written. Presents information professionally with poise and confidence in front of an audience.
• Breaks down problems and issues into components and analyzes the costs, benefits, opportunities and risks associated with each alternative solution.
• Meets standards of productivity as defined for the level and position.
• Demonstrates concern for the accuracy and quality of work, and takes steps to correct mistakes and improve the overall product.
• Keeps manager, and if appropriate, others informed of progress and obstacles in a proactive manner.
• Able to take on a variety of different tasks and roles within the organization.
• Demonstrated proficiency in working with Microsoft Office Suite (MS Word, MS Excel, and MS Outlook).

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package and competitive salary. We hire as soon as possible.