04/08/2019 Further Development of the MyLiebherr Online Portal
- Simple contact with your Liebherr service partner irrespective of opening times
- Online access to the constantly updated spare part documentation of your machine
- Direct and convenient order option with your Liebherr service partner
Customers, service partners and Liebherr employees can access an extensive range of online services provided by the Liebherr Group via the MyLiebherr platform. Various additions and new features are also in the pipeline.
The platform was developed to give Liebherr customers 24/7 access to information and services relating to products they have purchased, whether construction machinery, mining equipment, mobile and crawler cranes, material handling technology or maritime cranes. The developers’ prime focus was to ensure that the platform provided a wide range of user-friendly features and an uncluttered and flexible user interface.
Register and get started
The full functionality of the platform can be used once the registration process has been completed and the business relationship with a Liebherr service partner has been confirmed. Once the user has logged on to the system using the Single-Sign-On process, a wide range of online features can be accessed. These features already include a comprehensive replacement parts catalogue and a quick and convenient way to contact your respective Liebherr service partner. In this way, customers can coordinate the maintenance and size of their machinery fleet wherever they happen to be in the world. Depending on whether the feature is supported by your service partner, the system is also able to tell you if the part you require is available and when you can expect to have it delivered.
More of everything
Liebherr is continuously developing its online portal in order to provide an optimum user experience. A Replacement Parts Shop interface is in the pipeline, which will provide an order processing system that will be almost entirely automated. This is particularly relevant for users who would like to save time when purchasing essential materials such as Liebherr replacement parts and operating supplies and accessories, whilst also guaranteeing supply. In the crane section, online configuration tools allow quick selection of the right crane for a specific application. Liebherr intends to gradually integrate existing applications into MyLiebherr so that the system can develop into a centralised personal portal for the whole Liebherr Group.