Parts Sales Representative- Mobile CranesNewport News, VA | Job ID 28953
- Job ID 28953
- Division Mobile Cranes
- Organization Liebherr USA Co.
- Area of employment Customer Service
- Country United States
- Entry level Professionals
- Type of contract full time
The overall responsibility of this position is to oversee the day to day concerns of our Customers and assist them with Parts Orders.
- Take orders from customers for parts purchases via phone, fax, email and Parts24.
- Assist customers in machine parts search using LIDOS and Parts manuals as needed.
- Check stock and advise customers what is on hand and what could be substituted.
- Suggest certain spare parts (filters, gaskets, seal kits, etc.).
- Key order into Baan system.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Process credit card orders from retail customers.
- Prepare purchase orders and sales orders in the computer system as necessary for order processing.
- Advise customers on substitutions or replacements of parts.
- Track backorder shipments and advise customers of arrival time and stay in contact with the customers and our European sister company in regard to backorders.
- Release Backorders.
- Communicate with remote warehouse at LCA if part not in stock at LWE.
- Establish purchase order to LCA.
- Listen to and resolve customer complaints.
Education and Experience:
High School diploma or equivalent education with a minimum of one year of experience in a parts environment.
Position Specific Competencies:
- Job Skills: Applies the required Knowledge, Skills, and Abilities (KSA) in the performance of essential job duties:
- Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
- Ability to interface with all levels of staff.
- Demonstrated ability to handle confidential information.
- Knowledge of software and systems related to parts operations activities; timekeeping systems; project management software; spreadsheet software; and word processing software.
Quality of Work: Demonstrates concern for the accuracy and quality of work. Takes steps to correct mistakes, and uses feedback to improve overall performance
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Katherine Wishon at: [email protected]
Liebherr - One Passion. Many Opportunities.