Tower Crane Customer Service
With its Tower Crane Customer Service, Liebherr provides a reliable service for tower cranes and mobile construction cranes. A close service network worldwide, combined with decentralised logistics, ensures optimal service locally. Thanks to this organisational structure, Liebherr can offer enhanced support and safety regarding all aspects of tower cranes and mobile construction cranes.
Our expertise and passion are directed to your success.
Service technicians and crane operators
The wide spectrum of training programmes available from Tower Crane Customer Service provides suitable training courses for all user groups of tower cranes and mobile construction cranes. The Training Center of Liebherr-Werk Biberach GmbH offers a wide variety of modules in the field of mechanics and electrics as well as various machine types.
The latest models are always available for training purposes on the extensive grounds. Diverse demonstration materials – such as lifting tackle, crane ropes, load carrying gear and different crane hooks – help illustrate the subjects covered in the training. The state-of-the-art facilities also include various models and animated simulations, offering excellent opportunities for practical implementation of content and exercises The worldwide presence of various training centers ensures the qualification standard can also be fulfilled internationally.
Many years of experience means the trainer team can draw on extensive knowledge regarding tower cranes and mobile construction cranes. All training focuses on practical communication of the content coupled with the application of different training methods.
The training as a certified tower crane operator in the German construction industry is oriented to all building site employees who are to work as tower crane operators in future.
During the 10-day training, the participants learn all the knowledge and skills they need for safe working and proper operation of tower cranes, along with the underlying legal principles. The training ends with a practical and theoretical examination, which is conducted by the Examination Committee of the German Construction Industry and the professional association.
Familiar with the subject
Experienced employees with a high level of expertise are on hand to answer technical questions regarding all aspects of Liebherr tower cranes and mobile construction cranes. By responding rapidly to provide effective solutions, they ensure fast help in several languages.
The digital documentation of technical enquiries including the appropriate solution methods creates a knowledge database making it possible to find solutions quickly and easily.
High-quality genuine spare parts from the Tower Crane Customer Service ensure a long product life plus a high level of operational reliability for the tower cranes and mobile construction cranes.
The international network of service partners allows reliable and flexible spare parts management. Decentralised logistics ensures an appropriate regional spare parts supply on site. Competent contacts and customer-oriented advice enable the required spare part to be identified rapidly, while also ensuring a streamlined ordering process.
Protection from unforeseen damage – with our Fibre Care
A crane with a fibre rope will deliver reliable performance and outstanding handling for many years. To make sure that you can rely on the crane’s period of operation with-out any concerns, we can offer you the Fibre-Care additional guarantee.
From just € 50 per month, this provides you with abso-lute security for 6 years. If an unforeseen problem oc-curs during this time, you will only have to pay what you would have paid for a steel rope in the same period. We will pay the rest and you will receive a refund when you buy a new fibre rope.
The amount of the reimbursement granted for the purchase of a new fibre rope is dependent on the age of the rope calculated from the date of delivery of the fibre rope by Liebherr and shall be as follows:
- Rope age less than 2 years: 75%
- Rope age from 2 to 4 years: 50%
- Rope age from 4 to 6 years: 25%
*Malice, action by third parties and forces majeures are not covered.
This enables you to combine the benefits of an innovation in crane technology with financial security.
Do you have any other questions about Fibre Care?
The service technicians in Tower Crane Customer Service have all completed demanding and versatile training. Extensive knowledge of cranes combined with high-quality equipment comprising basic and special tools ensures these specialists are ideally prepared for any assignment.
These assignments extend from routine assembly work through to support for crane operators confronted with individual challenges.
Thanks to an international service network, service technicians can be on site within a very short time – to ensure the tower cranes and mobile construction cranes operate as smoothly as possibly.