Liebherr Troubleshoot Advisor (TSA)

The Troubleshoot Advisor (TSA) is an application engineered to analyse machinery failures, aiding users by offering direct links to support articles with step-by-step guides for recognising and addressing issues. Liebherr Mining has pioneered a cutting-edge software tool to minimise downtime while optimising troubleshooting efficiency. Currently, this software tool aids field service teams in over 20 countries.

  • Enable your workforce to troubleshoot 24/7 as our best experts
    Liebherr's dedicated team of engineers, technicians, and developers follow up with your workforce to make sure that their problems are resolved effectively and efficiently.

    Enable your workforce to troubleshoot 24/7 as our best experts

    Liebherr's dedicated team of engineers, technicians, and developers follow up with your workforce to make sure that their problems are resolved effectively and efficiently.

  • Minimise downtime by maximising troubleshooting efficiency
    The process is simple: connect, indicate the problem, and let the application helping you finding solutions.

    Minimise downtime by maximising troubleshooting efficiency

    The process is simple: connect, indicate the problem, and let the application helping you finding solutions.

  • Developed in collaboration with highly skilled Liebherr technicians
    To achieve an effective and efficient tool, Liebherr develops all technical procedures by combining the experiences from the feedback of the on-site technicians and our engineering department.

    Developed in collaboration with highly skilled Liebherr technicians

    To achieve an effective and efficient tool, Liebherr develops all technical procedures by combining the experiences from the feedback of the on-site technicians and our engineering department.

  • Easy-to-fix procedure
    The platform has been built with easy navigation to find a problem and solution within three clicks. The user requires no prior computer skills. The interface offers users easy-to-follow, step-by-step procedures to resolve the problem.

    Easy-to-fix procedure

    The platform has been built with easy navigation to find a problem and solution within three clicks. The user requires no prior computer skills. The interface offers users easy-to-follow, step-by-step procedures to resolve the problem.

  • Advanced Artificial Intelligence
    The system is based on technologies that allow for both easy control, and high functionality to solve complex problems using knowledge based engineering.

    Advanced Artificial Intelligence

    The system is based on technologies that allow for both easy control, and high functionality to solve complex problems using knowledge based engineering.

  • Advanced and complete assistance for minimising downtimes

    The troubleshoot advisor detects the cause of breakdowns and proposes a solution.

    The troubleshoot advisor detects the cause of breakdowns and proposes a solution.

    The troubleshoot advisor detects the cause of breakdowns and proposes a solution.
    The troubleshoot advisor detects the cause of breakdowns and proposes a solution.

    Liebherr continues to develop more than 1,000 troubleshooting guides which correspond to more than 1,500 actions and solutions including pictures and videos. it is available for the full range of Liebherr mining products, from the R 9100 to the R 9800 hydraulic excavators, and from the T 264 to the T 284 haul trucks.

    Expert knowledge base is growing every day

    Our dedicated team adds new content to improve the functionalities and adapt the guides throughout the lifecycle of a product. Images, videos and technical descriptions are always being developed to create a more thorough, powerful, and efficient database.

    Watch Liebherr TSA in action!

    We need your consent This YouTube video is provided by Google*. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy. *Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland; Mutterunternehmen: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

    The Troubleshoot Advisor (TSA) is an application designed to analyse machinery failures, assisting users by providing direct links to support articles with step-by-step guides for identifying and resolving issues.

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    We need your consent This YouTube video is provided by Google*. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy. *Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland; Mutterunternehmen: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

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