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Refrigeration EngineerBiggleswade | Job ID 18719

  • Job ID 18719
  • Division Domestic Appliances
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

A vacancy has arisen within our Refrigeration department based in Biggleswade for a Refrigeration Engineer. The role contributes to the success of Liebherr – Great Britain’s Refrigeration Division by acting as a technical resource, providing support, training and escalation resolution on service issues for Liebherr-Great Britain, it’s partners, consumers and customer service team members. Ensuring outstanding customer service at all times whilst working within the Company’s key result areas; Business Performance, Customer Focus, Leadership in People and Teamwork.

Your Responsibilities

  • Liaise with technical personnel at LHG and sales, collating and communicating technical information to all relevant parties on UK product range, taking into consideration audience and tailoring the communication accordingly.
  • Assist the Senior Refrigeration Engineer to develop, co-ordinate and deliver technical and classroom training programmes in accordance with the needs of the business, ensuring required level of technical competence achieved (both Engineers and non-technical staff).
  • Act as technical support (including parts identification) to all relevant parties including engineers and internal customers/colleagues. Resolving service escalation issues and attending site where required.
  • Investigate multi-visit/escalated situations – decision making taking consideration of customer impact/cost/time/quality and goodwill policy
  • Identify and report serial faults and work with quality department/Senior Refrigeration Engineer and Customer Service Manager for resolution. Undertaking specified modifications where required and instructed
  • Co-ordinate and categorise all incoming returns in accordance with agreed process ensuring appropriate category/grading is allocated.
  • Inspect and report on faulty / returned appliances (service returns and transport damages) on regular (daily / weekly) basis as agreed with Customer Service Manager and Senior Refrigeration Engineer.
  • Instruct in Company health and safety requirement relating to service and repair of appliances.

Your Profile

The successful candidate will require the following:

  • Able to demonstrate previous experience within an engineering role.
  • Experience in appliance repairs.
  • Ability to use own initiative
  • Able to demonstrate ability to work effectively in a pressurised environment.
What we are offering

The opportunity to work with the industry-leading manufacturer, a secure and progressive work environment, competitive salary and benefits, training and personal development.

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  • Job ID 18719
  • Division Domestic Appliances
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.   

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom

Contact person

Amanda Wells