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Service Contract ExecutiveSingapore | Job ID 12901

  • Job ID 12901
  • Division Aerospace & Transportation Systems
  • Organization Liebherr-Singapore Pte. Ltd.
  • Area of employment Customer Service
  • Country Singapore
  • Entry level Professionals
  • Type of contract full time

RESPONSIBILITIES

1. PLANNING/SUPPORT

  • Provide support during bids, proposals and contribute to contract negotiations.
  • Analyze all risks, requirements, terms and conditions in contracts and ensure compliance with corporate objectives and legislative requirements.
  • Develop a set of standard contracts for the company and maintain database for contract management system.

2. OPERATIONS

  • Track progress and ensure timely performance, smooth operations and consistent meeting of contractual obligations/KPIs.
  • Analyse financial/operational issues affecting each program assigned and perform deep dives to identify root cause and corrective actions.
  • Ensure customer satisfaction and program profitability.
  • Liaise/work with all stakeholders and provide guidance/support to the team and recommendations to management.

3. PERFORMANCE REVIEWS

  • Monitor/audit performance and profitability of existing contracts.
  • Prepare and perform regular contract reviews and deliver presentation on performance reports to customers and management.

COMPETENCIES

  • Degree in Business Administration, Management or Engineering.
  • Minimum 5-8 years of relevant experience in the aviation industry (OEM, MRO or service provider), preferrably in the after-sales/custromer-service environment.
  • Good proficiency in relevant IT applications (e.g. MS Office, BI/CRM tools).
  • Excellent communication and negotiation skills with a strong customer focussed mindset.
  • A good teamworker with the ability to work independently in a multi-cultural and fast pacing business environment.

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  • Job ID 12901
  • Division Aerospace & Transportation Systems
  • Organization Liebherr-Singapore Pte. Ltd.
  • Area of employment Customer Service
  • Country Singapore
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Singapore Pte Ltd is part of the globally acting Liebherr Group. The company is responsible for the sales and after-sales services for ship and offshore cranes, earthmoving equipment, crawler cranes, tower cranes, mobile cranes, port equipment, refrigerators, freezers and the repairing of aerospace components.   

Location

Liebherr-Singapore Pte. Ltd.

No 8 Pandan Avenue

609384 Singapore

Singapore

Contact person

Wai Mun Queenie Chen