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Technical Advisor, Off Shore CranesBiggleswade | Job ID 11846

  • Job ID 11846
  • Division Maritime Cranes
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

A vacancy has arisen within our Maritime Crane department in Biggleswade for two Technical Advisors, Off Shore Cranes. These roles, covering the UK and Ireland, contribute to the success of Liebherr – Great Britain Ltd by ensuring effective and efficient advice and support along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork.

Your Responsibilities

  • Visit site to investigate into technical problems and communicating with customers, factories and LGB accordingly to provide a technically lead solution.
  • Assist the Technical Manager with customer complaints in relation to invoice disputes.
  • Provides a dedicated support line for customers and uses this to develop outstanding rapport and relationships.
  • To circulate information and investigation details via written reports.
  • Obtain suitable solutions from Liebherr factories on technical issues and warranty claims.
  • Raises warranty orders, sales orders, work orders, purchase requests and invoices both internally and to customers.
  • Processing warranty claims and ensures that returned warranty parts are sent back to the relevant factory with correct documentation.
  • Supports the hands on element of operations by undertaking out of hours responses as and when required.
  • Assists in the managing of service engineers and optimising their utilisation.
  • Promote and prepare parts and service quotations.
  • Develops an effective working relationship with the after sales team and can support others where required.
  • Escalates the appropriate action in relation to broken or damaged company equipment.
  • Effectively uses the operating system (BAAN) to be able to manage the following processes; sales orders, warranty orders, purchase orders in addition to checking stock availability and the pricing of spare parts.
  • Prepare and submit detailed reports and feedback for every investigation undertaken, including customer reports if required.

Your Profile

The successful candidate will require the following:

  • Is able to demonstrate competencies and skills for the role through experience in a similar industry
  • Good communicator at all levels
  • Flexible approach to work

What we are offering

The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development.

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  • Job ID 11846
  • Division Maritime Cranes
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.   

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom

Contact person

Amanda Wells