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Customer Support RepresentativeSingleton | Job ID 29323

  • Job ID 29323
  • Division Mining
  • Organization Liebherr-Australia Pty. Ltd.
  • Area of employment Sales
  • Country Australia
  • Entry level Professionals
  • Type of contract full time

An exciting opportunity has become available for a motivated Customer Support Representative within the Liebherr Mining division. The position will be based out of Mt Thorley in the Hunter Valley, supporting various customers across the state of New South Wales. Reporting through to the Customer Support Manager, this role will be responsible for the provision of effective and timely product and Service based advice to both Customers and Internal departments as required

Duties

  • Recommend corrective remedies to sustain / improve equipment condition and performance,
  • Identify potential risks associated with inventory levels
  • Report all significant or recurring maintenance events, performance and analysis on equipment,
  • Assist with and conducting diagnostics evaluation of equipment failures and product faults,
  • Assist the Parts Department in the accurate forecasting of SEU / Parts requirements,
  • Assist planners and site maintenance personnel to develop preventative and scheduled maintenance plans / programs.
  • Carry out regular machine inspections & provide reports
  • Mentor Liebherr Technicians & Apprentices

Skills & Experience

  • Electrical Trade / Mobile Plant Mechanic trade or equivalent trade with Hydraulics, Tracks and Undercarriage units completed – essential
  • Proven track record of high level customer support
  • Liebherr excavator experience – essential
  • Excellent communication and time management skills
  • The ability to provide accurate and timely advice
  • Customer focused and have great attention to detail and outstanding problem solving skills

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicholas Rayment at: [email protected]

Liebherr - One Passion. Many Opportunities.

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  • Job ID 29323
  • Division Mining
  • Organization Liebherr-Australia Pty. Ltd.
  • Area of employment Sales
  • Country Australia
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs approximately 48,000 people, in more than 140 autonomous companies and 50 countries globally. Liebherr’s decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand. Though the company’s 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.​

Location

Liebherr-Australia Pty. Ltd.

6 Woodland Road

2330 Singleton

Australia

Contact

Nicholas Rayment

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Due to the spread of coronavirus, response times within the application process may be delayed. We would kindly ask you to refrain from sending us any inquiries in this regard. Thank you for your understanding.

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