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"At first, it may just be a repair request, but sometime later it may turn into a complete Remanufacturing programme. I feel proud, whenever our team manages to create long-term benefits for our customers."
"We have some promising candidates here," says Nina, pointing to her screen. The display shows a list of different hydraulic pumps, the vast majority of which is highlighted in green. "For most of these parts here, we will be able to offer a full Reman programme." As a product manager at our Reman site in Ettlingen (Germany), Nina is responsible for the portfolio design. She assesses, which components will be included into the Liebherr Reman programme and when. "We track the life cycle of each component. We evaluate, how long a series production will last, when the warranty period will expire or when the used components must be collected for disassembly. It’s all the matter of time," she explains. "Our goal is to ensure the availability of spare parts for Liebherr machines in many years to come."
In addition to the life cycle, other things require consideration, as well. "We also have to keep an eye on the amount of individual components in the field. This is where we are in close contact with our customers and colleagues from customer service," Nina continues. "If the market demand is given with corresponding quantities, we analyse the technical feasibility and the required investment in devices and tools. Here I get great support from our work preparation and the respective production departments. Afterwards, we carry out some test overhauls. If they are successful, we include the respective product into the Reman programme."
The reverse is also part of Nina's work: If there is no further demand for certain components in the market, they are excluded from the Reman programme. This also needs a transparent assessment and implementation.
For Nina, sustainable success is the most exciting part of her job. Of course, completely new product families are particularly interesting: "I really enjoy developing sustainable solutions within larger projects. At first, it may just be a repair request, but sometime later it may turn into a complete Remanufacturing programme. I feel proud, whenever our team manages to create long-term benefits for our customers. At the moment we are working on solutions for heavy-duty rope winches and slurry wall cutters," Nina says.
Liebherr is constantly working on the development of new components. Therefore, there will certainly be much more exciting projects for Nina and beneficial solutions for our customers in the future.