Continuous improvement

Our customer-oriented approach enables us to pair experience and innovation in the development process. Our specialists rely on millions of hours of real-life data coming from our machines working in all type of environments and often most extreme conditions of temperature, humidity and altitude, to develop equipment that is efficient, reliable, and easy to operate and maintain.

Vertical integration

We develop new technologies inhouse to optimize our equipment.

We develop new technologies inhouse to optimize our equipment.

In house design and manufacturing of our components which are important for safety, performance and reliability.

We continuously develop our equipment to increase its performance, facilitate its maintenance and lower our customers’ operating costs.

Smarter equipment through data

Along with creating bigger, faster, stronger machinery, Liebherr is focused on making equipment smarter. Direct feedback from customers, and data returned from the machines themselves is a constantly updated information pool, with data coming from all over the world.

  • Data from all over the world makes our equipment smarter every day.

    Data from all over the world makes our equipment smarter every day.

  • Rely on Liebherr Maintenance strategy to maximize availability & reliability.

    Rely on Liebherr Maintenance strategy to maximize availability & reliability.

  • Liebherr integrated Maintenance Management System to assist our field service teams to better support our customers.

    Liebherr integrated Maintenance Management System to assist our field service teams to better support our customers.

  • Extensive analysis using our worldwide database.

    Extensive analysis using our worldwide database.

  • Product improvement in series’ production and machines in operation.

    Product improvement in series’ production and machines in operation.

Our affiliates work with a powerful CMMS tool to record all necessary information about machines to better support our Customers. This constitutes a substantial database, and allows :

Technical analysis

  • Downtime tracking
  • Component history
  • Equipment history
  • Technical data

Graphical planning tools

  • Equipment scheduler
  • Work planning
  • Parts forecast
  • Component monitoring & failure analysis

Decision tools

  • Cost controlling
  • Warranty management
  • Work order processing
  • Component rebuild management

A systematic data collection and analysis process, directly connected to Liebherr mining factories with our customer support and engineering teams dedicated to continuous product improvement. Improvements flow into machine’s series and are proposed as upgrades for machines in operation.

Worldwide machines’ real-life information is available through our interconnected data bases, and are analyzed by our reliability team to assess components’ lifetime and systems’ reliability. Feedback is a direct input to engineering and quality to the continuous product improvement. Information is also used to offer maintenance cost guarantees and availability guarantees in the frame of our Liebherr full Maintenance And Repair Contracts (MARC).

Contact

You can rely on our global service network. Find the right contact person for your requirements. Find contact

Diagnosis and troubleshoot support

The Liebherr Troubleshoot Advisor is an application available for machines in the Liebherr network.

Repair and remanufacturing

The Liebherr repair and reman components are a true alternative to purchasing new components. Liebherr Mining repair and reman program

Service network

No matter where you are, our global network is always ready to assist you. Find your closest customer service contact here. Find contact

Liebherr service tools

Liebherr delivers professional customer support solutions with a wide range of service tools for excavator specific maintenance. Play video

Liebherr delivers professional customer support solutions with a wide range of service tools for excavator specific maintenance: pump, cylinder, travel drive, track pad maintenance or replacement, ensuring optimal working conditions no matter the size of the component.

Customer service

Liebherr strives to meet the high expectations of its customers by providing exceptional service and high-quality customer support and interaction. Play video

Liebherr strives to meet the high expectations of our customers by providing exceptional service and high-quality customer support and interaction. By developing products alongside our customers, we can offer the product that customers need and want, not a product they must adapt to.

Job reports

Liebherr mining machines are working in various environmments. A job report is made about the machine’s performance, qualities, and abilities. Read concrete case studies. Job reports