Continuous improvement

Our customer-oriented approach enables us to pair experience and innovation in the development process. Our specialists rely on millions of hours of real-life data coming from our machines working in all type of environments and often most extreme conditions of temperature, humidity and altitude, to develop equipment that is efficient, reliable, and easy to operate and maintain.

Vertical integration

We develop new technologies inhouse to optimize our equipment.

We develop new technologies inhouse to optimize our equipment.

We develop new technologies inhouse to optimize our equipment.

In house design and manufacturing of our components which are important for safety, performance and reliability.

We continuously develop our equipment to increase its performance, facilitate its maintenance and lower our customers’ operating costs.

Smarter equipment through data

Along with creating bigger, faster, stronger machinery, Liebherr is focused on making equipment smarter. Direct feedback from customers, and data returned from the machines themselves is a constantly updated information pool, with data coming from all over the world.

  • Data from all over the world makes our equipment smarter every day.

    Data from all over the world makes our equipment smarter every day.

  • Rely on Liebherr Maintenance strategy to maximize availability & reliability.

    Rely on Liebherr Maintenance strategy to maximize availability & reliability.

  • Liebherr integrated Maintenance Management System to assist our field service teams to better support our customers.

    Liebherr integrated Maintenance Management System to assist our field service teams to better support our customers.

  • Extensive analysis using our worldwide database.

    Extensive analysis using our worldwide database.

  • Product improvement in series’ production and machines in operation.

    Product improvement in series’ production and machines in operation.

  • Our affiliates work with a powerful CMMS tool to record all necessary information about machines to better support our Customers. This constitutes a substantial database, and allows :

    Technical analysis

    • Downtime tracking
    • Component history
    • Equipment history
    • Technical data

    Graphical planning tools

    • Equipment scheduler
    • Work planning
    • Parts forecast
    • Component monitoring & failure analysis

    Decision tools

    • Cost controlling
    • Warranty management
    • Work order processing
    • Component rebuild management

    A systematic data collection and analysis process, directly connected to Liebherr mining factories with our customer support and engineering teams dedicated to continuous product improvement. Improvements flow into machine’s series and are proposed as upgrades for machines in operation.

    Worldwide machines’ real-life information is available through our interconnected data bases, and are analyzed by our reliability team to assess components’ lifetime and systems’ reliability. Feedback is a direct input to engineering and quality to the continuous product improvement. Information is also used to offer maintenance cost guarantees and availability guarantees in the frame of our Liebherr full Maintenance And Repair Contracts (MARC).

    Contact

    You can rely on our global service network. Find the right contact person for your requirements. Find contact

    Diagnosis and troubleshoot support

    The Liebherr Troubleshoot Advisor is an application available for machines in the Liebherr network.

    Repair and remanufacturing

    The Liebherr repair and reman components are a true alternative to purchasing new components. Liebherr Mining repair and reman program

    Service network

    No matter where you are, our global network is always ready to assist you. Find your closest customer service contact here. Find contact

    Liebherr service tools

    Liebherr delivers professional customer support solutions with a wide range of service tools for excavator specific maintenance. Play video
    Liebherr delivers professional customer support solutions with a wide range of service tools for excavator specific maintenance: pump, cylinder, travel drive, track pad maintenance or replacement, ensuring optimal working conditions no matter the size of the component.
    We need your consent This YouTube video is provided by Google. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy.

    Customer service

    Liebherr strives to meet the high expectations of its customers by providing exceptional service and high-quality customer support and interaction. Play video
    Liebherr strives to meet the high expectations of our customers by providing exceptional service and high-quality customer support and interaction. By developing products alongside our customers, we can offer the product that customers need and want, not a product they must adapt to.
    We need your consent This YouTube video is provided by Google. If you load the video, your data - including your IP address - is transmitted to Google and may be stored and processed by Google inter alia in the USA. We have no influence over further data processing by Google. By clicking on "Accept", you consent to the transmission of data to Google for this video in accordance with Art. 6 (1) (a) GDPR and at the same time expressly consent to the transfer of data to the USA in accordance with Art. 49 (1) (a) GDPR. If you no longer wish to consent to each YouTube video individually in the future and wish to be able to load the videos without this blocker, you can also select "Always accept YouTube" and thereby consent to the associated data transmissions and transfers to Google and to the USA for all other YouTube videos which you open on our website in the future. Please note that, in the opinion of the European Court of Justice, there does not currently exist an adequate level of data protection in line with EU standards in the USA, and at present we cannot provide suitable safeguards to protect your data and offset this shortcoming. Possible risks to you of data transfer to the USA are that access by state authorities cannot be excluded and that your data could be processed for reasons of national security, criminal prosecution or for other purposes in the public interest of the USA, possibly without you being informed separately and without enforceable rights and effective means of redress being available to you. You can withdraw consent that you have given at any time with future effect via the settings. For further information, please see our Data Protection Declaration and Google's Privacy Policy.

    Job reports

    Liebherr mining machines are working in various environmments. A job report is made about the machine’s performance, qualities, and abilities. Read concrete case studies. Job reports