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Technical Advisor, Off Shore CranesBiggleswade | Job ID 11846

  • Job ID 11846
  • Division Maritime Cranes
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

A vacancy has arisen within our Maritime Crane department in Biggleswade for two Technical Advisors, Off Shore Cranes. These roles, covering the UK and Ireland, contribute to the success of Liebherr – Great Britain Ltd by ensuring effective and efficient advice and support along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork.

Your Responsibilities

  • Visit site to investigate into technical problems and communicating with customers, factories and LGB accordingly to provide a technically lead solution.
  • Assist the Technical Manager with customer complaints in relation to invoice disputes.
  • Provides a dedicated support line for customers and uses this to develop outstanding rapport and relationships.
  • To circulate information and investigation details via written reports.
  • Obtain suitable solutions from Liebherr factories on technical issues and warranty claims.
  • Raises warranty orders, sales orders, work orders, purchase requests and invoices both internally and to customers.
  • Processing warranty claims and ensures that returned warranty parts are sent back to the relevant factory with correct documentation.
  • Supports the hands on element of operations by undertaking out of hours responses as and when required.
  • Assists in the managing of service engineers and optimising their utilisation.
  • Promote and prepare parts and service quotations.
  • Develops an effective working relationship with the after sales team and can support others where required.
  • Escalates the appropriate action in relation to broken or damaged company equipment.
  • Effectively uses the operating system (BAAN) to be able to manage the following processes; sales orders, warranty orders, purchase orders in addition to checking stock availability and the pricing of spare parts.
  • Prepare and submit detailed reports and feedback for every investigation undertaken, including customer reports if required.

Your Profile

The successful candidate will require the following:

  • Is able to demonstrate competencies and skills for the role through experience in a similar industry
  • Good communicator at all levels
  • Flexible approach to work

What we are offering

The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development.

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  • Job ID 11846
  • Division Maritime Cranes
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.   

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom

Contact

Amanda Wells

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Due to the spread of coronavirus, response times within the application process may be delayed. We would kindly ask you to refrain from sending us any inquiries in this regard. Thank you for your understanding.

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