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Service Controller - EarthmovingBiggleswade | Job ID 38244

  • Job ID 38244
  • Division Earthmoving
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

A vacancy has arisen within our Earth Moving After Sales department based in Biggleswade for a Service Controller. The role contributes to the success of Liebherr-Great Britain Ltd Earth Moving Technical Division by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner whilst ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

•    Monitoring and recording of machine hours to ensure regular maintenance of machines is carried out
•    Liaising with customers to schedule maintenance / servicing of machines
•    Following scheduled maintenance ensuring defect correspondence is sent to customers in a timely manner
•    Takes the lead to communicate with Field Service Engineers to compile and prepare estimates for secondary work reported from services
•    Ensures warranty/exchange and new parts are returned within a set time frame following a process for correctly logging and storing them
•    Using the LIDOS system, is able to determine tooling and spare parts requirements for field service engineers
•    Follows a consistent process to raise sale orders and warranty orders purchase requests
•    Monitors courier deliveries and informs relevant individuals of missing or incorrect parts
•    Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems
•    Maintains a personal image that portrays and promotes the professionalism of the business at all times
•    Continually maintains close communication with Field Service Engineers, internal departments, suppliers and customers to keep them advised of the progress of jobs and any outstanding work
•    Effectively maintains clear and transparent communication through telephone conversations and email with all internal and external customers
•    Develops and maintains good relationships between them self, customers and suppliers, internal departments and colleagues
•    Maintains an organised system of work, ensuring filing and documentation are handled in a timely manner and logically filed
•    Any other duty as required by management commensurate with the post

Your Profile

The successful candidate will require the following:
•    GCSE pass grade A-C or equivalent in Mathematics and English
•    Is able demonstrate competencies and skills for the role through warranty parts and service experience in a similar industry
•    Team player
•    Good communicator at all levels
•    Flexible approach to work

What we are offering

The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Amanda Wells at: [email protected]

Liebherr - One Passion. Many Opportunities.

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  • Job ID 38244
  • Division Earthmoving
  • Organization Liebherr-Great Britain Ltd.
  • Area of employment Production
  • Country United Kingdom
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.​​

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom

Contact

Amanda Wells

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