Field Service TechnicianBiggleswade | Job ID 26973

A vacancy has arisen within our Refrigeration department based in Biggleswade for a Field Service Technician. The role, covering post code areas CB, SG, MK, NN, LU, AL, OX, HP, SL, RG, GU, contributes to the success of Liebherr – Great Britain’s Refrigeration Division by acting as a technical resource, providing support, training and escalation resolution on service issues for Liebherr-Great Britain, it’s partners, consumers and customer service team members whilst ensuring outstanding customer service at all times whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

• Receive Service requests.
• Checks complaints and performs error diagnosis at Customers site.
• Perform corrective actions and safety checks.
• Documents the performed work on CRM.
• Explains the repair and related reports.
• Customer satisfaction – supporting the Customers journey.
• Participates in training and conducts self-studies through reading of the new service documentation.
• Attends to escalated services cases of service contractors.
• Conducts retrofit actions.
• Offers and sells additional services and accessories.
• Identify and report serial faults and work with quality department/Senior Refrigeration Engineer for resolution. Undertaking specified modifications where required and instructed.
• Attend all LHG technical training sessions as required.
• Decision making – Best effective and efficient counter measure to solve the problem.
• Key Metrics.
  • MTTR – Mean time to repair
  • FFR – Fixed first visit
• Provide support in the setup of product displays, exhibitions, sales training events and any other requirement of the business.
• Instruct in Company health and safety requirement relating to service and repair of appliances.
• Any other duty as required by management commensurate with the post

Your Profile

The successful candidate will require the following:

• Able to demonstrate previous experience within an engineering role.
• Able to demonstrate previous experience, offering great Customer service.
• Good communicator at all levels.
• Flexible approach to work.

What we are offering

The opportunity to work with the industry-leading manufacturer, secure and progressive work enviroment, competitive salary and benfits, training and personal development.

Safety-Critical Medical

This role is classified as a "Safety-Critical" role and as such the offer is subject to the passing of a Safety-Critical Medical to be carried out during the probationary period.