Field Service Supervisor (Earth Moving Technology)Acheson, AB | Job ID 26917

Is leadership and empowering others in your DNA? Do you consider yourself agile and up for a challenge? The Field Service Supervisor for Heavy Duty Equipment is responsible for overall service operation of the earthmoving division including coordination and supervision of shop and field repair of machines and equipment, warranty repairs, and per-delivery of new and used equipment.

Responsiblities

• Adhere and promote safety requirements as per company policies
• Handle calls for service department including service issues, scheduling customer equipment for service
• Manage, organize and approve work orders including the opening and closing of work orders, factory generated modifications and campaigns
• Coordinate equipment movement, float moves & service vehicle fleet maintenance
• Complete accurate invoicing for labor, parts, subcontracted repairs, lubricant, supplies and parts in accordance with policy & KPIs
• Work in conjunction with the Warranty Manager to resolve customer warranty and claims issues
• Maintain and organize orientation and site access requirements
• Advise and support technical training requirements for Service Technicians including business development for the service department (field and shop)
• Coordinate and maintaine service department purchasing and service contracts, verify third party payables, and invoice process (department documentation and prepare quotations)
• Other duties as assigned

Competencies

• Heavy Equipment License (Red Seal) is a must
• 3+ years Supervisory or Coordination experience
• Must have strong organizational and interpersonal skills
• Exceptional interpersonal skills to establish relationships with customers and technicians
• A dynamic and positive attitude focused on teamwork with an ability to work independently
• A strong level of professionalusm - Ability to interact at all levels of the company and with customers
• Must have experience in the areas of administration, purchase orders and customer service
• Proficiency in Word, Excel (MS Office Suite) is required
• Valid driver's license in the province of employment
• Willingness to travel locally or nationally and occasionally internationally for training purposes

Our Offer

• Highly competitive total benefits package, inclusive of salary (generous field and overtime premiums are applicable)
• Full earnings employer RRSP matching
• 100% employer paid premiums into our benefits plan, and enrolment for employees and their dependents into extended health, dental and vision care programs from your first day
• Applicable positions eligible for leading annual loyalty bonus program
• Comprehensive factory supported training from our international counterparts
• Generous tool and equipment allowance for applicable positions
• Modern well-equipped facilities
• Service Trucks & gas card for eligible positions