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Customer Service AdministratorSingapore | Job ID 17985

  • Job ID 17985
  • Division Aerospace & Transportation Systems
  • Organization Liebherr-Singapore Pte. Ltd.
  • Area of employment Customer Service
  • Country Singapore
  • Entry level Professionals
  • Type of contract full time

Responsibilities

  • End to end overall management of customers’ sales and repair orders
  • Actively drive progress of customer’s repair orders; minimise delays and maximise customer satisfaction
  • Responding to request for quotes (RFQ): providing quotes to customer accordingly
  • Follow up with customer on request for quote (RFQ) status
  • Liaising with intercompany entities to ensure a smooth fulfillment of orders (repair/sales);
  • Handling customer complaints and working with reporting manager to provide relevant resolution to satisfy customer requirements
  • Warranty and claims administration
  • Generating reports and perform administrative duties
  • Perform AOG duties on a rotating basis
  • Secondary duties assigned as and when by direct superior

Competencies

  • A minimum of 2-3 years of proven experience in Customer Service or a customer facing role within a B2B context (preferably in the aerospace/aviation or airline industry);
  • Diploma holder (or equivalent) in Aviation, Business or Engineering related qualification;
  • PC literate and savvy with IT applications
  • Mature, self-motivated and able to work independently
  • Team player with excellent analytical and communication skills
  • Ability to work under pressure and meet deadlines
  • A high level of customer service attitude
  • Ability to discuss options with customers around needs and timeframes.
  • Excellent in follow up skill.

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  • Job ID 17985
  • Division Aerospace & Transportation Systems
  • Organization Liebherr-Singapore Pte. Ltd.
  • Area of employment Customer Service
  • Country Singapore
  • Entry level Professionals
  • Type of contract full time

The company

Liebherr-Singapore Pte Ltd is part of the globally acting Liebherr Group. The company is responsible for the sales and after-sales services for ship and offshore cranes, earthmoving equipment, crawler cranes, tower cranes, mobile cranes, port equipment, refrigerators, freezers and the repairing of aerospace components.   

Location

Liebherr-Singapore Pte. Ltd.

No 8 Pandan Avenue

609384 Singapore

Singapore

Contact person

Wai Mun Queenie Chen