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Digital Services
Create value from data

XpertAssist

A new service era

XpertAssist is a paid service for extended support via audio-video connection in addition to traditional technical support. It is provided in real time, especially in the event of malfunctions, regular maintenance or whenever it is needed. XpertAssist comprises several software tools that can be used individually or in combination, depending on the requirements.

Cost-effectiveness

  • Mean time to repair reduced by up to 50 %
  • On-site service attendances reduced to a minimum
  • Field service costs cut by up to 20 % per annum
  • Discount on any necessary travel hours

Shorter response times

  • Immediate qualified fault analysis by contacting your service partner via an app
  • Extended availability of our experts
  • 2nd level backup support with OEM

XpertAssist

Simply sign on/register via MyLiebherr and download the XpertAssist App to get immediate access.

To register your machine, you need a MyLiebherr business relationship with your Liebherr Service Partner.

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All remote

Immediate troubleshooting and maintenance
Faster and more efficient troubleshooting through real-time audio-video connection with your personnel on site. Liebherr provides step-by-step instructions as well as predictive maintenance advice.

Remote access via LiDAT Teleservice
More efficient troubleshooting through remote access to the machine controls, such as operator monitor, I/O values, message stack and other relevant variables. Remote adjustments made only under full observance of safety regulations.

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XpertAssist comes with a discount on any necessary travel hours.

Experienced and well-trained field service technicians spend up to 45 % of their time travelling instead of troubleshooting. With XpertAssist on-site service attendances will be reduced to a minimum. You save on travel costs and CO2 emissions are decreased.

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Fleet management

This enables efficient management, as well as optimal operation, maintenance scheduling and remote supervision.

LiDAT

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For our company, which has all operations and projects outside our home country of Turkey, such remote service is perfect. Recently, assistance was provided by Liebherr remotely in Jordan with no travel or accommodation costs and no time delays. The breakdown was fixed immediately to our utmost satisfaction and we are very grateful for this extended assistance.

Levent EKMEKÇİOĞLU, Company Manager of rem engineering, construction and trade co. ltd.

Area of operation