Contact us

<h3><a href="/en-tw/group/about-liebherr/services/sales-and-service-partners/sales-and-service-6182038?function=Service&productRangeGroup=BM&productRange=16401" title="Contact us" target="_blank" class="copy-link"  data-tracking="true" data-uid="address_page_1corp">Contact us</a></h3>

MyLiebherr

<h3><a href="https://license.liebherr.com/Shop/ProductGroup/97EC093E-4324-45FF-823B-7577B3E9B24D" title="MyLiebherr" target="_blank" class="copy-link">Buy licence</a></h3>

<p><a href="https://xpertassist.liebherr.com/" title="MyLiebherr" target="_blank" class="copy-link">Start App</a></p><p><a href="https://apps.apple.com/de/app/liebherr-xpertassist/id1574883198" target="_blank" class="copy-link">IOS</a></p><p><a href="https://play.google.com/store/apps/details?id=de.oculavis.liebherr.mobile&gl=AT" target="_blank" class="copy-link">Android</a></p>

<h2>XpertAssist</h2>

<p>Simply   sign on/register via MyLiebherr and download the XpertAssist App to get immediate access.</p><p>To register your machine, you need a  MyLiebherr business relationship with your Liebherr Service Partner. </p>

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<p><strong>Immediate troubleshooting and maintenance</strong><br />Faster and more efficient troubleshooting through real-time audio-video connection with  your personnel on site. Liebherr provides step-by-step instructions as well as predictive maintenance advice.</p><p><strong>Remote access via LiDAT Teleservice</strong><br />More efficient troubleshooting through remote access to the machine controls, such as operator monitor, I/O values, message stack and other relevant variables. Remote adjustments made only under full observance of safety regulations. </p>

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<p><strong>Field service preparation</strong><br />To make field service assignments on site as efficient as possible, we offer a preparation audio-video call. The aim of this call is to define required parts, tools, and manpower after the fault has been identified, so increasing the first time fix rate.</p><p><strong>Post-processing</strong><br />Due to time constraints, it is not always possible for the responsible person to meet the Liebherr technician on site. Therefore, Liebherr offers a debriefing via audio-video conference call to show the work done and to address possible additional findings.</p>

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<p><strong>Machine reports</strong><br />On request, Liebherr provides standardized reports for  each individual machine or for the entire fleet,  based on available machine data. Examples: safety report, overload report, machine utilization,  engine utilization and fuel consumption, etc.</p><p><strong>Performance review</strong><br />Feedback on the performance of the machine(s) and the services provided shall be exchanged and possible improvements addressed and discussed. In addition, Liebherr provides recommendations for preventive component exchange. This helps to achieve highest machine availability and early budget planning.</p>

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<p><strong>LiTAB</strong><br />We offer a high-quality, ready-to-use tablet as an option for XpertAssist. Digital machine documentation, easy process data download and remote operation monitoring are just some of the many benefits that the new LiTAB brings. </p>

<h3>XpertAssist comes with a discount on any necessary travel hours.</h3><p>Experienced and well-trained field service technicians spend up to 45 % of their time travelling instead of troubleshooting. With XpertAssist on-site service attendances will be reduced to  a minimum. You save on travel costs and   CO2  emissions     are decreased. </p>

LiDAT

<h3>Fleet management</h3>

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<p>This enables efficient management, as well as optimal operation, maintenance scheduling and remote supervision.</p><p><a href="/en-tw/group/about-liebherr/services/fleet-management-lidat/fleet-management-lidat-6182078" title="LiDAT" target="_blank" class="copy-link"  data-tracking="true" data-uid="lidatcorp">LiDAT</a></p>

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<h3>For our company, which has all operations and projects outside our home country of Turkey, such remote service is perfect. Recently, assistance was provided by Liebherr remotely in Jordan with no travel or accommodation costs and no time delays. The breakdown was fixed immediately to our utmost satisfaction and we are very grateful for this extended assistance.</h3><p>Levent EKMEKÇİOĞLU, Company Manager of rem engineering, construction and trade co. ltd.</p>

Deep foundation

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Duty cycle crawler cranes 

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Crawler cranes 

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Maritime cranes

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<h2>Area of operation</h2>

Digital Services

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XpertAssist - Liebherr

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<h3>A new service era</h3><p>XpertAssist is a paid service for extended support via audio-video connection in addition to traditional technical support. It is provided in real time, especially in the event of malfunctions, regular maintenance or whenever it is needed. XpertAssist comprises several software tools that can be used individually or in combination, depending on the requirements.</p>

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