Team Lead - ICT Operation (WA)Perth

The Team Lead – ICT Operation is a leadership role responsible for ensuring the efficient functioning of the IT Operations sub-team within assigned geographical regions/sites. This role involves overseeing the IT Business-As-Usual (BAU) operation, providing 1st and 2nd level IT support, and combining people leadership with technical expertise. The Team Lead plays a pivotal role in advanced IT troubleshooting, supporting the design of systems and processes, and serve as a subject matter expert for projects. The incumbent will lead cross-functional collaboration within the IT teams, aiming to maintain and enhance Liebherr Australia’s ICT operations while ensuring a high level of end-user satisfaction.

Key Responsibilities

• Lead and manage the IT Operations team, ensuring the delivery of high-quality IT support services across WA.
• Collaborate with other teams to address complex technical challenges and contribute to the development of innovative solutions.
• Troubleshoot complex technical issues and provide guidance to team members when needed
• Implement measures to enhance user experience and gather feedback for continuous improvement.
• Plan and execute disaster recovery and business continuity strategies to minimise system downtime during emergencies.

About you

• 5 years of relevant IT experience in help desk environment
• 1+ years experience leading and managing IT helpdesk teams.
• Qualifications in Information Technology or equivalent Intermediate computer hardware and software installation skills
• Knowledge in the distribution and disposal of classified data/documents/devices
• Change management and user adoption –Training and designing including e-learning
• Determining customer needs and establishing service solutions and forecasts
• Proven ability to adapt and perform effectively in a fast‑changing environment
• ITIL 4 certification preferred

What can we offer you?

At Liebherr Australia, we’re committed to looking after you, with some great benefits including (but not limited to):

• Salary Sacrifice and Novated Car Lease Options
• Generous employee benefits pool, including, ability to purchase additional leave, 10 weeks paid parental leave, early access to LSL; wide range of company discounts and retail discount program
• Ongoing world class training and opportunities for upskilling
• $3000 Referral Program

Diversity and Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate.  Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers

How to Apply

Candidates are advised that interviews may commence before closing date. Liebherr Australia would like to thank you for submitting your application.

Employees should advise their immediate responsible manager of their application

No agencies or third parties please.

Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Oliver Davis.

One Passion. Many Opportunities.