Product Serviceability EngineerNewport News, VA

The Product Serviceability Engineer enhances the serviceability, maintainability, and lifecycle efficiency of mining truck platforms. This role bridges product engineering with field realities—ensuring that appropriate information is provided so that mining trucks are designed for reduced downtime, technician efficiency, and long-term cost-effectiveness. A core responsibility of this position is to develop and apply quantitative Serviceability and Maintainability Indices, which will be used to evaluate and guide design decisions across all mining truck models.

*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Provide data to assist engineering design teams to provide critical feedback in design reviews from a customer support perspective.
• Evaluate truck design using a Serviceability Index that quantifies component accessibility, tool requirements, disassembly time, and spatial constraints.
• Apply a Maintainability Index to measure routine task complexity, expected technician skill level, frequency of maintenance, and time on task.
• Participate in design reviews to influence design decisions using these indices as performance benchmarks.
• Gather insights from fleet operators, technicians, and service teams to identify pain points and improvement opportunities.
• Translate field feedback into actionable design inputs, aligned with KPI-based serviceability goals.
• Validate that service intervals, replacement procedures, and tool usage reflect real-world conditions and technician capabilities.
• Collaborate with diagnostics and telematics teams to provide input on remote fault detection, ensuring they are technician-friendly and minimize troubleshooting time.
• Review data from predictive maintenance algorithms with field service patterns and key maintainability metrics.
• Support the development of optimized service schedules based on data trends and coordinated part replacements.
• Contribute to the development of pre-packaged service kits for components with similar lifecycles or replacement schedules.
• Lead creation and validation of technician guides, service manuals, and post-service test protocols.
• Train internal teams and service partners on simultaneous maintenance strategies and best practices derived from index-based evaluations.
• Improve and develop Serviceability Index Scores and increase average accessibility and modularity ratings across truck platforms.
• Develop Maintainability Index Scores and Improve task time, tool count, and procedure simplicity metrics.
• Monitor Mean Time to Repair (MTTR): Reduction in average service time for routine maintenance and field repairs.

Competencies

• Education and Experience: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field with 3 to 6 years of experience.
• Strong interest in heavy machinery, specifically mining trucks, and a willingness to learn.
• Basic understanding of mechanical and electrical systems in large-scale vehicles or machinery.
• Excellent problem-solving skills, with the ability to troubleshoot and repair mechanical, electrical, and hydraulic issues.
• Strong communication and teamwork skills, with the ability to work collaboratively across departments.
• Good organizational skills, attention to detail, and the ability to follow technical specifications.
• Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software.
• Hands-on knowledge of mining trucks or off-highway equipment and their maintenance workflows.
• Experience participating in design-for-serviceability reviews and interpreting CAD models for component access evaluations.
• Proficiency in analyzing service data, using KPIs, and developing technical documentation.
• Experience creating or applying Serviceability or Maintainability indices in vehicle or equipment design.
• Familiarity with FMEA/FAME analysis, failure tracking, and reliability engineering tools.
• Understanding of fleet diagnostics, predictive maintenance systems, and telematics platforms.
• Exposure to harsh-environment durability standards (dust, corrosion, vibration, etc.).
• Strong collaboration skills with cross-functional engineering, service, and field teams.
• Travel to customer and supplier sites domestically and internationally for 2-7 weeks in duration.
• Ability to obtain and maintain Local Mine induction and access.
• Ability to obtain and maintain Local Mine HSE certification.
• Ability to obtain and maintain a valid passport and driver’s license.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier II

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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