Systems Administrator SupervisorNewport News, VA

The primary focus of the Systems Administrator Supervisor is to provide server management, virtualization, storage administration, office communications support and data center management, responding to requests such as help desk tickets, telephone, email and in-person service within the Liebherr Groups and its Tupelo, MS location as well as other state side locations in accordance with Liebherr International IT security standards. This includes troubleshooting hardware and software related issues.

For consideration, all candidates must apply through our online career portal. We will not open resume's sent via email.

Responsibilities

• Maintains VMware and Hyper-V clusters, including roll-out and configuration of guest operating systems while ensuring high availability.
• Conducts new physical server and virtual machine builds, coordinates operating system updates (Windows and Linux).
• Operates and maintains storage infrastructure.
• Performs routine data center management tasks and assists in the design of a new datacenter (Vertiv/ Samsung/Siemens/Geist).
• Installs, configures and supports battery backup technologies and environmental monitoring controls.
• Participates in a team that ensures accurate backups of devices and ensures recovery from component failures (Veeam).
• Works with product vendors to resolve hardware issues, and to improve the use and configuration of vendor products and technologies (such as replication and management software, RAID Configurations and multi-pathing).
• Collaborates with network engineers to ensure fault tolerant connectivity (HA) to all critical systems.
• Collaborates with network engineers in performing network related tasks, such as switchport management and maintaining respective device configurations at local and remote Liebherr facilities.
• Implements and maintains MS-SQL always-on cluster and assists in database administration functions (DBA).
• Manages company mobile devices such as smart phones and personal hot spots.
• Manages maintenance renewals and service contracts with hardware suppliers (Vertiv, HP, Dell, NetApp, etc.).
• Diagnoses, troubleshoots, resolves hardware, software and system problems, and replaces defective components as necessary.
• Creates and keeps documentation updated related to new and existing IT infrastructure in the required formats and locations..
• Participates in cross-functional projects as scheduled.
• Maintains logs related to system performance, as well as maintenance and repair records.
• Maintains an inventory of parts for emergency repairs
• Meets financial requirements by submitting information for budgets and monitoring expenses.
• Recommends changes to improve systems configurations. Determines hardware or software requirements related to such changes.
• Stays informed of current technology, trends and best practices related to networking and computer systems. Analyzes and recommends changes and upgrades to staff and IT management.
• Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system and network requirements.
• Coordinates with vendors and with company personnel to facilitate equipment purchases.
• Handles support requests via help desk tickets, phone and email or in person.
• Protects organization's value by keeping information confidential.
• Practices 5S methodology to keep responsible areas organized and maintained at all times.

Supervisory Duties:

• Manages Direct Reports.
• Responsible for the overall direction, coordination and evaluation of the Systems and Storage team.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; ensuring on-time completion of the team’s tasks; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

Education and Experience:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 6 years of related systems administration experience, or an Associates degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 8 years of related systems administration experience, or a minimum of 10 years of related systems administration experience in lieu of a degree. Solid experience with virtualization technologies (VMware, Hyper-V) and data center management is required. A current Security+, Server+, Microsoft Server, or equivalent certification can be considered in lieu of degree.
• A minimum of 4 years in a Supervisory position, successfully leading technical personnel and managing related tasks.
• Expert knowledge of and ability to apply advanced technical principles, theories, and concepts using Windows Servers, Hyper-V, VMware, GPO's, Domain Controllers, Active Directory Services. Must be well versed in virtualized and hyper-converged environments.
• Strong knowledge of data center management and solid experience with related hardware (Dell, APC,Tripp-Lite, Vertiv, Samsung, Siemens, Geist).
• Ability to recognize and troubleshoot Windows and Linux operating system related issues.
• Strong knowledge of current Windows operating systems (client and server) as well as common Linux distributions (RHEL, Ubuntu, Debian, etc.).
• Ability to configure RAID arrays, partition disks, create logical volumes, create file systems and mount file systems in Windows and Linux environments.
• Experience in managing NetApp storage appliances as well as in NAS/Windows storage and performance capacity analysis and planning.
• Experience with auxiliary systems such as building access control/zoning, security, NVR and time keeping systems.
• Strong experience in creating and updating systems documentation using tools such as MS-Word, MS-Excel, MS-Visio, Atlassian Confluence and Draw.io
• Must be able to learn and utilize Solar Winds products (NPM, SAM, NCM, UDT, NTA (Netflow))
• Experience using help desk software and ability to coordinate with other help desk personnel for successful and timely resolution of tickets. Experience using remote connection tools and help desk software.
• Strong ability in identifying and remediating security vulnerabilities in accordance with existing Liebherr IT security policies.
• Excellent people skills. Is competent and comfortable with handling support requests via help desk tickets, phone and email or in person.
• Ability to multi-task and work with minimal supervision.
• Demonstrated ability to make decisions; support and explains reasoning for decisions; include appropriate people in decision-making process.
• Demonstrated ability meet set goals.
• Solid verbal and written communication skills, ability to communicate technical concepts to technical and non-technical audiences.
• Analytical and problem-solving abilities with keen attention to detail; demonstrates accuracy and thoroughness, looks for ways to improve and promote quality.
• Ability to work independently as well as in a team environment.
• Knowledge of Microsoft Security principles and best practices.
• Knowledge of IT security principles, vulnerabilities and protection methods.
• Travel domestically and internationally occasionally.
• Ability to obtain and maintain a valid driver license and passport.
• Available of on-call work as needed.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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