Head of Customer Service for mobile cranes Liebherr-Danmark ApS (m/f/d)Horsens

There are your tasks

• Lead and develop a service team of skilled field technicians
• Plan and coordinate service tasks and resources
• Optimize processes for high-quality service, effective problem-solving, and customer satisfaction
• Manage administrative routines: budgeting, invoicing, cost approvals, reporting, and travel expense handling
• Oversee spare parts inventory, warranty claims, returns, and service vehicles
• Collaborate with key stakeholders at the Liebherr factory in Germany, including annual visits

What you bring with you

• Technical Studies and deep understanding of service operations in a technical or mechanical environment
• Experience as service leader in a complex, technical service department
• Good IT skills (ERP systems and MS Office)
• Fluency in Danish and English
• Strong leadership skills to motivate, coach, and develop individuals and teams, committed to a positive working culture
• Solution-oriented, clear communicator, open and collaborative

Our offer

• Competitive fixed salary, pension scheme, health insurance, and IT equipment
• Flexible working hours, including on-call rotations and travel to customers and the factory
• Workplace: Liebherr-Danmark ApS, Horsens
• Residence within reasonable commuting distance preferred

If you are ready to take on a hands-on leadership role in a dynamic environment and help maintain Liebherr’s market-leading position, we encourage you to apply!

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Daniela Denise Windauer.

One Passion. Many Opportunities.