Experience lifecycle support
For all products delivered in the different aviation markets, Liebherr provides best-in-class services committed to deliver performance excellence. A global service network ensures rapid response times and tailored support, backed by continuous investment in innovative technologies and facilities. Long-term partnerships are built on loyalty, fair play, and close cooperation, fostering trust and excellence in every collaboration.
Design and development
Liebherr leverages extensive system knowledge from millions of operational hours to create reliable, cost-optimized equipment that is easy to test and to maintain. Customer support and engineering teams collaborate to combine innovative ideas with field experience, delivering systems designed for:
- Low cost of ownership
- High reliability
- Easy operation, testing, and maintenance
- Reduced environmental impact
Manufacturing
Production methods are continuously expanded and improved to meet future demands while maintaining the tools, machinery, and expertise needed to support aircraft operations long after production ends. Manufacturing processes prioritize flexibility, quality, reactivity, and efficiency, with each site committed to ambitious environmental targets. Close collaboration with customers ensures the ability to anticipate needs and deliver services promptly and effectively.
Entry-into-service
Entry-into-service encompasses the transition from aircraft development to its first operation by an operator, regardless of the aircraft's age.
The entry-into-service package includes:
- Training for maintenance personnel and familiarization with the global field service network
- Distribution of technical documentation
- Recommendations for initial provisioning and strategic asset placement
- Suggestions for tools and parts to maintain systems
- Monitoring component behavior during operation
These steps are part of a structured framework, ensuring efficient and reliable support during the aircraft's initial operational phase.
Operations
Hundreds of customer service employees in a global network provide local support through regional stations offering a wide range of services. These stations serve as the first point of contact for any needs. In-service engineers focus on developing innovative repair solutions and product enhancements to reduce maintenance costs and meet evolving airworthiness requirements.
Repair and re-use
Products are designed to be repairable and re-usable, reducing waste and minimizing “scrap and replace” practices. As aircraft reach their end-of-life, Liebherr actively participates in returning equipment removed from dismantled aircraft into service by:
- Re-using parts during the repair process based on their life potential
- Offering spares through the "USM by Liebherr" service
The Used Serviceable Material (USM) program provides global access to OEM-quality serviceable parts at fair market value, helping to optimize operating costs.
Take maintenance to the next level
In-service engineers focus on innovative repair solutions and product enhancements to reduce maintenance costs, meet evolving airworthiness requirements, and address operational needs. As a Design Organization Approved (DOA) company, with access to extensive test capabilities, Liebherr can develop and implement such enhancements quickly.
Dedicated teams support airlines thanks to innovative analytical solutions improving reliability and helps prevent flight interruptions. Decades of system performance knowledge and OEM expertise, combined with MRO activities data science, drive continuous improvement in-solutions such as troubleshooting tools and predictive maintenance models:
- Visualizers: These solutions aim to support A/C trouble shooting activities
- Trend Monitors: They provide computed degradation patterns graphics to improve A/C maintenance scheduling
- Predictors: They predict and alert in a range from 4 to 20 calendar days before a component’s failure
