Customer Service and Parts Team LeaderBiggleswade

A vacancy has arisen within our Maritime Construction Cranes MCC department in Biggleswade for a Customer Service – Parts & Administration Team Leader.

The role contributes to the success of Liebherr-Great Britain Ltd by ensuring maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels. Ensuring effective procurement and sales of machine parts along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities:

•    Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and Customer Service Team and all other company personnel as appropriate.
•    Undertaking some or all of the duties of other personnel in the absence of the latter as may be required
•    Raising and process Warranty orders, Sales Orders, purchase orders and tooling requests.
•    Managing various inboxes for the parts /service team.
•    Encouraging teamwork and participate in the day to day business of the team.
•    With the customer service supervisor review resource levels focusing on customer service level and KPI’s
•    Managing the provision for a reactive (and pro-active where possible) customer service and spare parts solution to the end users, engineers, internal colleagues, focussing on customer service, KPI performance and business key results
•    Reviewing processes with a focus on continuous improvement, ensuring relevant mapping, communication, team understanding and compliance
•    Ownership of escalated issues whilst building knowledge and experience across the team      through coaching and knowledge transfer
•    Day to day supporting management of the parts/service teams, monitoring workload, providing guidance, training and ensuring implementation of best practice for the efficient running of the team.
•    Taking responsibility and lead the team forward with new company initiatives
•    Be proactive in the consultative selling campaigns lead by factories.

Your Profile:

The successful candidate will require the following:
•    Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
•    To be a good, effective communicator verbally and by email at all levels
•    Have a strong customer service ethic with a positive and pro-active approach
•    Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.

What we offer:

•    The opportunity to work with an industry-leading manufacturer.
•    Secure and progressive work environment.
•    Competitive salary and benefits.
•    Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.