SmartMonitoring licences and hardware
Here you can find information about SmartMonitoring licences as well as the possibilities made available to you by the optional SmartMonitoring hardware. Find out how you can purchase SmartMonitoring licences for your appliances and what hardware is required to monitor the temperature of fridges and freezers from Liebherr and other manufacturers.
Purchase a SmartMonitoring licence for your appliance now
Optional SmartMonitoring hardware opens up a range of possibilities
Retrofitting SmartMonitoring to Liebherr fridges and freezers
You can identify whether a Liebherr appliance is compatible with SmartMonitoring based on which appliance series it is from:
- Perfection appliances are equipped with a SmartModule
- Performance appliances can be retrofitted with a SmartModule
How to check if your appliance is from the Perfection series or Performance series:
The designation of a Perfection appliance ends in h, e.g. SCFvh 4002
The designation of a Performance appliance ends in g, e.g. SCFfg 4002
Retrofitting SmartMonitoring to fridges and freezers from other manufacturers
The optional SmartMonitoring hardware opens up these possibilities to you:
- 3-channel data logger
- One of the three channels is a door sensor that detects and records when the door is opened
- You can measure the temperature at two places in the appliance with the other two channels
- Optionally, you can use one of the channels for product simulations
- Temperature data logger Measure and record the temperature of appliances from other manufacturers
- Data logger for ultra-low temperatures: Measure and record temperatures in ultra-low-temperature freezers
Frequently asked questions about SmartMonitoring: Licences, administration and data protection
SmartMonitoring is a licence-based application. Every fridge, freezer or temperature logger (“measuring point”) therefore requires a valid licence in order to be used with SmartMonitoring.
To view an appliance’s data in the SmartMonitoring dashboard, a licence must be assigned to the appliance. Temperature monitoring via Liebherr SmartMonitoring cannot be used for non-licensed appliances.
A Liebherr business account is necessary because SmartMonitoring is solely meant for commercial use. You need a Liebherr business account to log in to SmartMonitoring.
You can easily create your Liebherr business account here.
The administrator manages the user roles of the SmartMonitoring users via the MyLiebherr portal. There are two different user roles, the administrator and the user.
The administrator can operate all functions and see all appliances. They can manage various fridges and freezers with different networking hardware or temperature loggers, purchase and assign licences, change appliance properties, edit appliance groups or manage alarm settings. They can also authorise users to control the temperature of fridges and freezers.
The user receives the appropriate authorisations from the administrator for managing the fridges and freezers.
Yes, you can invite additional colleagues with just a few clicks via the MyLiebherr portal. An account must be created for them under your Liebherr business account, which you manage as administrator and you can then assign the appropriate rights to the new users.
We display your historical temperature monitoring data for you for 12 months. This includes data for the temperature history, alarm lists and reports. Reports which have already been created are available retrospectively for six months.
Please save your historical data locally according to your own retention periods and documentation obligations.
The protection of your (personal) data is a top priority for us, which is why we have transparently described the data processing involved in the use of SmartMonitoring in our data protection information.
There we have stated who is responsible for the processing of your data as well as which data is processed for which purpose and on which legal basis, and who the internal and external recipients of your data are. In general, when describing data processing in SmartMonitoring, we have adhered strictly to Art. 13/14 GDPR.
You can find our data protection information here.
We take the protection of your data very seriously and comply with all the regulations of GDPR. We use the very latest encryption methods for secure data transfer and employ current standards of authentication and authorisation.
The data is stored exclusively within the EU on the servers of our service provider. We use the Azure cloud from Microsoft. This meets the highest security standards in Europe.
The underlying cloud infrastructure complies with the ISO 27001 and ISO 27018 certifications, among others.
- All telemetry and metadata of the device that corresponds to the scope of the networking module and is not personally identifiable is collected. The data does not contain any trade secrets.
- The data is collected every time a change is made (on the device or remotely) and every 8 hours.
- The data will be stored permanently.
- By agreeing to the data usage policy, Liebherr-Hausgeräte GmbH (hereinafter referred to as “Liebherr”) is the data owner
- Liebherr-Hausgeräte GmbH
- Memminger Straße 77-79
- D-88416 Ochsenhausen, Germany
- The data is used by Liebherr for the purpose of ensuring the functionality of the applications and for service purposes.
- Liebherr does not generally pass on data to third parties.
- The user can request the data via . The data for the last 14 days from the date of the request will then be made available to them. The transfer of data to third parties and the termination of this transfer can also be requested at this email address.
- The data usage agreement is valid for the duration of the SmartMonitoring license, i.e. from the activation of the license key until the expiration of the fixed-term license.
- The user has the right to lodge a complaint with the competent authority designated pursuant to Article 378 of the Data Act due to a breach of any of the provisions of Chapter 2 of the Data Act.