Remote Service

Liebherr Remote Service empowers users to diagnose equipment issues and, with the assistance of Liebherr specialists, resolve them remotely. If field service calls are unavoidable, end-to-end documentation and visual assistance ensure efficient service processes, optimal deployment and support for your technical support team. This enables you to effectively manage your budgets and resources while maintaining high operational standards.

Liebherr Remote Service offers you the incredible ability to access expert support and assistance worldwide, regardless of you mine's geographical location. This ensures that businesses operating globally can rely on consistent, high-quality service and maintenance solutions, minimisng disruptions across diverse locations.

Remote Service provides your on-site maintenance personnel with comprehensive information, technical documentation and expert support from Liebherr specialists, enabling them to get to the bottom of machines' issues on their first attempt. This increased capability boosts technicians' effectiveness, optimises resource use and lowers maintenance service costs. Additionally, a higher first-time fix rate leads to reduced downtime, ensuring more efficient operations and less disruption to production.

We understand that every business has unique needs and priorities, so we offer a range of support packages tailored to fit your requirements.

• Business hours package: get support during local business hours, perfect if you don't have on-site support.
• Extended hours package: enjoy coverage beyond regular business hours, bridging the gaps in your 24/7 operations.
• 24/7 support: receive round-the-clock assistance, ensuring continuous operational support whenever you need it.