Order Management Specialist - Key Accounts (Liebherr USA, Co. - Components)Saline, MI

The Order Management Specialist is responsible for all day-to-day order processing related duties, maintaining a strong relationship, identify the needs and requirements to expand the relationship with our key accounts to promote our company’s solutions and increase business.

Responsibilities

Sales

• Work closely with key account managers to manage the relationship with the key accounts while expanding the business by increasing customer satisfaction and increasing customer loyalty.
• Must be able to motivate key accounts to meet agreed targets.
• Serve as the link of communication between the key accounts managers and the correlating key accounts, suppliers and internal teams.
• Obtain, monitor, and maintain accuracy of key accounts information, products, pricing and discounts.
• Monitor and maintain all aspects of the performance and forecast for key accounts; leveraging the relationship with the customer to ensure accountability for any changes in the forecast that was not effectively communicated is key.

Administrative

• Responsible for key accounts integration into multiple digital service solutions of the Liebherr Group.
• Prepare, maintain and present sales reports in multiple media/software for key accounts to both domestic and international executives.
• Research and reconcile account/payment issues of any kind for key accounts.
• Create and coordinate all relevant documents for sales and logistics in accordance with LUS and Liebherr-Components Technologies AG (COT) procedures and processes.
• Support the Sales Administration Manager in the implementation of technical and organizational tasks and act on their behalf when absent.

Order Management – New and Aftersales

• Issue quotes for new sales under the direction of Key Account/Sales Mangers.
• Enter and process all incoming new sales orders - EDI, web portal based, e-mail for key accounts.
• Process all spare part orders, inquiries and quotations for Liebherr components for key accounts.
• Conduct/participate in weekly meetings with factories to ensure deliveries are on trackOrder scheduling and deadline monitoring, logistics coordination, and invoicing of shipments.
• Create all necessary trade / export / import documents, according to applicable rules for key accounts.
• Enter, examine and process warranty claims in accordance to contract terms of key accounts.
• Travel to key accounts and factories independently or with Sales Managers and/or Divisional Director as needed.

Competencies

• Education/Experience: Associate degree in business administration and/or other related field preferred but not required with 3-5 years of relevant experience in the field; or an equivalent combination of education and experience. Additionally, experience in sales, industrial/commercial customer service, Incoterms, international logistics, and international business is required. Exposure to the German language is beneficial.
• Basic accounting skills and the ability to reason through ever changing scenarios are a necessity.
• Must be willing to take initiative, have strong math skills, and have the ability to anticipate potential problems before they happen.
• Demonstrated competency for mechanical products with strong analytical and problem resolution skills.
• Ability to maintain discretion and handle sensitive information while working under deadlines independently or as a team.
• The ability to operate effectively through stressful situations and under tight deadlines. Additionally, the ability to handle interpersonal relationships judiciously and empathetically.
• Must have strong self-motivation, organizational and time management skills.
• Ability to work in a dynamic and constantly changing environment while maintaining customer focus.
• Ability to operate computer software, including: Microsoft Suite (emphasis on pivot tables/V-lookup), Baan, SAP ERP system (or equivalent), and Customer Relations Management tools (CRM).
• Ability to maintain a valid driver’s license and passport.
• Ability to work a flexible work schedule.
• Ability to travel internationally and/or domestically at least 15%.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

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