Excellence in customer service is a primary objective of Liebherr-Aerospace. To further expand its customer service capabilities, Liebherr has entered into agreements with various customer service providers and operators. This strategic move allows the OEM to continuously improve its service offering, ranging from health management solutions including predictive maintenance to MRO. The aim is to provide customers with even faster and more flexible support, ensuring that repairs and maintenance are carried out swiftly and more sustainably. Here is an overview of the latest strategic moves.

Strategic agreement on heat transfer equipment repairs

Liebherr-Aerospace and GMR Aero Technic have signed a service agreement for the maintenance, repair and overhaul of Airbus A320 heat transfer equipment. It represents a significant step forward in advancing and strengthening MRO capabilities for the Indian aviation sector and supports the Indian governmentʼs “Make in India” initiative.

Under this agreement, GMR Aero Technic, Indiaʼs leading MRO services provider, will collaborate with Liebherr-Aerospace to offer heat transfer equipment servicing during aircraft maintenance checks with the goal to ensure aircraft performance and airworthiness.

Collaboration in Brazil

Liebherr and Azul Linhas Aéreas jointly develop heat transfer equipment maintenance workshops in Azulʼs hangars in Campinas and at Pampulha airport in Belo Horizonte (Brazil) for the airlineʼs Airbus A320 fleet. Until 2029 – with the option of the agreementʼs renewal – Liebherr provides technical support, access to technical publications, training, supply of spare parts, tools, and equipment necessary to perform tests, cleaning, and repairs of the equipment.

A key partnership to enhance maintenance efficiency

Liebherr-Aerospace and Air France Industries KLM Engineering & Maintenance have signed a five-year Heat Exchanger Maintenance Services Agreement.

The re-coring services provided by Liebherr for the heat exchangers includes the replacement of the matrix and takes place at the workshops of Liebherr-Aerospaceʼs center of competence for environmental control and thermal management systems in Toulouse (France).

The agreement covers the ongoing maintenance needs of the Airbus A320ceo/neo and A220 heat exchanger products of the Air France KLM Groupʼs aircraft portfolio and that of its customers. By leveraging Liebherr-Aerospaceʼs specialized expertise, the partnership aims to optimize maintenance turnaround times and to ensure the continued airworthiness of the fleet.

Fast response and shorter turnaround times

Liebherr-Aerospace and EGYPTAIR MAINTENANCE & ENGINEERING inked a three-year agreement covering the maintenance of heat transfer equipment on board the Airbus A320ceo/neo fleet of EGYPTAIR. The contract also covers the Airbus A320ceo/neo fleets of other airlines, which are presently supported by EGYPTAIR MAINTENANCE & ENGINEERING. The goal: Customers shall benefit from fast response and shorter turn-around-times as well as Liebherrʼs Original Equipment Manufacturer experience.

The re-coring and major repairs will take place at the workshops of Liebherr Aerospace Saline, Inc., in Michigan (USA), already for several decades Liebherrʼs center of excellence for heat transfer equipment MRO services in the Americas.

With its advanced facilities in Cairo, EGYPTAIR MAINTENANCE & ENGINEERING will be responsible for executing major non-welding repairs, performing minor repairs, and conducting all test procedures to ensure the highest standards of quality and reliability.

A further step to expand the worldwide service network

Liebherr and AAR CORP. inked a contract that covers MRO services on Liebherr products at AAR locations as well as a power-by-the-hour back-to-back service for several operators. Liebherr grants license rights to the American aftermarket solutions company to maintain, repair and service Liebherr-Aerospace products for a period of ten years. The services are carried out at AARʼs Component Services facilities on Liebherrʼs flight control, environmental control, and thermal management components. The general terms agreement includes also a power-by-the-hour contract for several AAR partner companies.

Predictive maintenance

Data and digital technologies to improve aircraft main-tenance and performance: This is the basis and goal of Digital Alliance, a group consisting of various representatives of the aviation industry. Liebherr has joined the alliance, complementing and strengthening the membersʼ existing analytics capabilities.

The collaboration between Airbus, Delta TechOps, GE Aerospace and Liebherr aims to improve the accuracy of predictive maintenance recommendations, to reduce operational interruptions and costly “no fault found” scenarios. Liebherr-Aerospace integrates its set of predictive maintenance algorithms and other trend monitoring applications into the alliance. Liebherrʼs data are thus made available for airlines using Skywise, the platform operated by Airbus, to which around 11,700 aircraft were connected in late 2024.

With Liebherr-Aerospaceʼs predictive maintenance solutions covering a wide range of Airbus aircraft, airlines benefit from health management. Planned or unexpected maintenance activities are optimized and aircraft availability will increase. Liebherrʼs in-depth knowledge ranging from environmental control and thermal management systems to flight controls and landing gears will naturally complement and strengthen the allianceʼs existing capabilities.

Trend-setting health management

Liebherr and Asia Digital Engineering (ADE) collaborate in order to enhance predictive maintenance capabilities. Based on this collaboration, ADE benefits from Liebherr-Aerospaceʼs set of predictive maintenance algorithms and further trend monitoring applications. Combined with advanced technical support, these bring added value to the maintenance of the full scope of Liebherr products, i.e. bleed, air management, and flight control components on board Airbus A320 / A321 aircraft.

ADEʼs own digital fleet management platform ELEVADE is Asiaʼs first commercially available aircraft health management system. Built as a comprehensive ecosystem, it streamlines real-time aircraft health monitoring, encompassing a large fleet of Airbus aircraft and will be continuously fed by Liebherr-Aerospaceʼs health management predictors, which are tailored to the products developed by the European Original Equipment Manufacturer. The tool helps to manage and monitor the health status of aircraft and manages, analyzes and predicts unexpected issues in real time.