Product Support Representative (m/f/d)Casablanca

There are your tasks

• Focus on safety and advice on best working practices during execution of maintenance and repairs, as per Liebherr guidelines. Respect the customer guidelines on the mine site
• Guide and train the on-site Service team
  • Train the technicians doing the service on the equipment (hands-on training)
  • Provide guidelines for planning and preventive/predictive maintenance
• Perform or supervise mechanical and electrical maintenance and repair tasks on the equipment:
  • Test the equipment’s performance
  • Troubleshooting
  • Advise on maintenance practices for equipment long term durability
• Represent Liebherr towards the on-site service team and the customer
  • Provide information on factory updates and upgrades
  • Advise on the special tooling, the spare parts stock, the equipment usage
  • Promote Liebherr products and services
• Organize major jobs, such as machine assembly / commissioning, or major component’s change-out
• Report on his activities
  • Inspections, service and visit reports
  • Failure report and improvement proposal reports for information of Liebherr Mining Factory
  • Attend when required to Liebherr Mining internal product improvement’s meetings

What you bring with you

• Technical high school (mechanic, hydraulic or electro-mechanic)
• Experience in heavy duty equipment maintenance: ideally more than 5 years
• Very good knowledge and experience in maintenance and repairs on Liebherr equipment
• Ability to troubleshoot with methodology any type of failure
• Ability to communicate in verbal and written form with customers
• Leadership skills
• Good knowledge of MS Office (Word, Excel, Outlook)
• Cost Awareness: Strives to keep costs within budget, and communicates status of cost developments
• Language: Fluent in English and in other national language. Mastering Spanish, French or German would be a further advantage
• Adaptation and integration : ability to work in different cultural environments
• Ability to face critical situations: to defend the Liebherr image in all circumstances

The CV should be uploaded in the language: English.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Daniela Denise Windauer.

One Passion. Many Opportunities.