IT Operations and Infrastructure SpecialistKitwe

The Job of the IT Operations & Infrustructure specialist will  provide second-line IT support, infrastructure administration, endpoint management, cybersecurity sup-port, and automation assistance across the organization. The role is responsible for ensuring reliable IT ser-vices, secure systems, effective user support, accurate documentation, and continuous improvement of IT operations through standardization, scripting, and process automation. We are seeking a competent, motivated, and safety-conscious individual who thrives in a collaborative team environment and is committed to delivering high-quality work. The ideal candidate will demonstrate strong organizational and communication skills, a proactive approach to problem-solving,  operational efficiency while supporting Liebherr’s IT operations.

Responsibilities

•    Support the implementation and enforcement of cybersecurity policies, standards, and best practices.
•    Monitor security alerts and assist in the investigation, containment, and resolution of security incidents.
•    Manage endpoint security solutions, including antivirus, endpoint detection and response (EDR), vulnerability management, and remediation activities.
•    Develop and maintain scripts to automate routine IT support, administration, monitoring, and reporting tasks.
•    Utilize scripting technologies such as PowerShell, Python, Batch, Bash, or .NET/C# to improve operational efficiency and service delivery.
•    Provide advanced troubleshooting and resolution of user, system, application, and network issues.
•    Set up, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related peripherals.
•    Support and maintain network infrastructure, including routers, switches, wireless access points, and VPN connectivity.
•    Administer user accounts, access permissions, security groups, and identity management services.
•    Support the implementation of IT process automation, standardization, and continuous improvement initiatives.
•    Assist with system backups, disaster recovery, patch management, and software updates.
•    Configure, deploy, maintain, and support hardware and software solutions while ensuring compatibility with business applications.
•    Provide technical input and support for IT infrastructure enhancement and digital transformation projects.
•    Ensure compliance of the company’s data and systems with data privacy, cybersecurity and regulatory requirements.
•    Support users with Microsoft 365, video conferencing, remote access, collaboration platforms, and business applications.
•    Train users on IT systems, cybersecurity awareness, software usage, and technology best practices.
•    Maintain accurate inventories of IT assets, software licenses, and equipment lifecycle records.
•    Ensure compliance with cybersecurity, data protection, and IT governance policies and assist in audits and compliance reviews.
•    Escalate unresolved incidents and problems to appropriate internal teams, vendors, or service providers as required.
•    Create and maintain technical documentation, standard operating procedures, troubleshooting guides, and knowledge base articles.
•    Administer and support Microsoft 365 services, including Entra ID, Exchange Online, Teams, OneDrive, and SharePoint.

Competencies

•    Working together and communicating
•    Being open for change and development
•    Making competent decisions
•    Windows Server Administration
•    Microsoft 365 Administration

EDUCATION AND EXPERIENCE

•   College or University degree in IT, Computer Science, or related field.
•    2+ years of experience in IT support will be an added advantage.
•    Familiarity with Microsoft 365, Windows Server, Active Directory, and cloud services.
•    Basic networking knowledge (TCP/IP, VPNs, firewalls, switches).
•    Knowledge of cybersecurity best practices and endpoint protection.
•    Strong problem-solving, communication, and customer service skills.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Catherine Bwalya.

One Passion. Many Opportunities.