Field Service RepresentativeShanghai

Responsibilities

• Provide technical support to customers;
• Answer customer promptly with updated information on product engineering and trouble-shooting techniques;
• Build-up an effective link with customer through routine visits;
• Collect, analyze field technical data, and elaborate technical review;
• Report to OEM technical-related issues;
• Update customer database;
• Ensure OEM trouble shooting and maintenance standards are correctly implemented;
• Introduce products and technical services to new operators;
• Participate to dedicated technical training courses;
• Review repair station shop finding reports and elaborate technical analysis;
• Assist Customer and Material Supply Department to procure adequate documentation, tools or parts;
• Attend annual field service engineers meeting;
• Demonstrate special tools at customer base;
• Other tasks assigned by superior

Competencies

• Bachelor degree or above;
• Aviation mechanic & electronic engineering;
• At least 5 years’ experience in aircraft maintenance associated with engineering or line maintenance;
• Former employment with a domestic airline is an advantage;
• Proficient in using AMM/CMM;
• Well-versed in MS Office;
• Fluent Chinese and good oral and written English;
• Communication and negotiation skills;
• Proficient computer skills;
• Responsibility and service oriented;
• Strong communication and coordination skills;
• Action oriented focus, active communication;
• Strong team spirit and learning adapting capability;
• Cross-cultural competence;
• Ability to work under pressure.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Iris Wang.

One Passion. Many Opportunities.