Field Service Engineer - Mobile Cranes, IrelandRathcoole

We are pleased to offer an exciting opportunity within Liebherr-Great Britain Ltd for a Field Service Engineer, covering Ireland for our Mobile Cranes division. The role contributes to the success of Liebherr Construction Equipment-Ireland Ltd and  Liebherr-Great Britain Ltd by carrying out effective maintenance and repair work on equipment out at customer premises or on site, ensuring both quality standards and timelines for repair are optimised at all times leading to increased customer confidence and repeat business whilst ensuring outstanding customer service at all times whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

•    Undertaking diagnostic, service, repair, recovery, technical and operational instruction on Liebherr-Werk Ehingen crane products on behalf of Liebherr Construction Equipment-Ireland Ltd (LIR) and Liebherr-Great Britain Ltd.
•    Undertaking similar work on non-Liebherr products from time to time as necessary as approved and appropriate
•    Focusing, as a priority on the Company’s mobile crane customers and to become familiar with and support customers with other product types
•    Participating in the early stages with the effective processing of warranty claims.
•    Identifying opportunities to develop revenue work with contacted customers and reduce exposure to costs and risks
•    Investigating specific customer problems on a project-by-project basis, providing technical reports as may be requested
•    Undertaking additional tasks, training and projects as may be reasonably requested by the company from time to time
•    Working additional hours as reasonably required to undertake the described duties and to be available to work a rota based out-of-hours customer support,
•    Undertaking all duties predominately in the Republic of Ireland and the UK but also be prepared to travel outside this territory as required from time to time
•    Representing the company in the best possible way at all times, promoting the Liebherr name and always presenting the Liebherr brand in a professional manner and in accordance with the Company and Group requirements
•    Ensuring as far as possible that any commercial risks to the Company are eliminated when dealing with customers and suppliers
•    In all activities ensuring that the Safety, Quality, Environmental, Financial and Operational policies of the Company are adhered to and promoted and that the Company procedures both operational and administrative of are maintained

Your Profile

The successful candidate will require the following:
•    Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
•    Has relevant product or industry experience
•    Able to demonstrate through experience in a similar industry application of skills and knowledge gained
•    Can demonstrate a good customer sales and service ethic
•    Be able to travel UK & Ireland as required to support business requirements.
•    To be able to travel overseas as required

Our Offer

•    The opportunity to work with an industry-leading manufacturer.
•    Secure and progressive work environment.
•    Competitive salary and benefits.
•    Training and personal development.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.