IT Business Consultant Customer Service (m/f/d)Kirchdorf/Oberopfingen

At Liebherr-IT Services GmbH, we value the development of individual and entrepreneurial needs and therefore live the flex office: We work in a hybrid model with flexible working hours - both on site and mobile.

Internal title: Business Constultant Customer Service (m/f/x)

Creating passion: your responsibilities

As a Business Consultant (m/f/x), you will act as the key interface between business and IT. You will advise our divisions and companies on digital transformation initiatives and ensure effective business-IT alignment across the listed domains.

Your key tasks:

• Analyze and optimize business processes, promoting best practices in the domain Customer Service
• Coordinate initiatives related to creating conceptional (pre-)studies to recommend a comprehensive way forward for reaching business goals
• Collaborate with business stakeholders to define and describe IT requirements
• Consult IT projects from requirements gathering through to implementation and oversee the whole lifecycle of service delivery
• Contribute to the selection of new IT solutions
• Conduct workshops and presentations for stakeholders
• Work closely with Domain Architects, Demand Manager and Solution Architects

Contributing your strengths: your qualifications

• Degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification
• Solid knowledge in the business domain: Customer Service
• Several years of experience in consulting
• Experience in process analysis and modeling (e.g., BPMN)
• Strong communication and facilitation skills
• Analytical mindset and structured working style
• Fluent in German and English, any other European language B1 level is a plus.

Our commitment to you: your benefits

As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits:

• Attractive remuneration and social benefits
• Flexible and hybrid working
• Freedom for creative work
• Company pension scheme
• Crisis-proof workplace
• Individual development and training opportunities
• Employee benefits & discounts
• Bicycle leasing through salary conversion
• Healthy & regional catering in the company restaurant
• Company health management programme
• EGYM Wellpass

Get your own impression of our Oberopfingen site: Liebherr - Imagefilm Standort Oberopfingen - YouTube and find your perfect match in our family business: Liebherr - Finde dein perfektes Match! (youtube.com)

Please only use the online application option.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Ümit Arici.

One Passion. Many Opportunities.