Our Digital Transformation is proceeding!
In order to accelerate the Digital Transformation of our Customer Services activities, the Liebherr-Aerospace team has implemented two comprehensive concepts:
- Digital Services for our customers (services platform and Liebherr Analytics)
- Digital Smart MRO (process and organization)
All along these projects, we will strengthen the digital interaction with our customers, enabling them to freely select and combine services from Liebherr-Aerospace’s innovative offers addressing for e.g. component availability, repair solution and product warranty aspects. The roadmaps of this transformation are now established and we look forward to sharing with you the first outcomes early 2021!
Meet Jérémy Ramos and Andreas Mohr, who will respectively lead these two topics.
Jérémy Ramos
Jérémy, Andreas, could you please tell us more about you?
Jérémy: An engineering degree and work experience in the USA in hands, I spent the first half of my career managing aeronautics R&T projects. I then joined Liebherr-Aerospace Toulouse in 2012 as a program manager. In a team I was in charge of contracts with airframers covering serial production and aftermarket, up to the point when, at the beginning of this year, I got this great opportunity to lead a part in the digital transformation process within our Liebherr-Aerospace and Transportation Systems Division, becoming Head of Digital Services in our Customer Service organization.
Andreas: I joined Liebherr-Aerospace in 2018 through a Trainee Program in order to work within the different sites in Germany, France, UAE, Singapore and China of our Customer Services network. This gathered knowledge of our local specificities helps me now, as Project Manager MRO, to drive the Digital Smart MRO transformation, that is the digitalization of our MRO processes and adoption of the corresponding organization as well as the implementation of this concept through management of transnational projects.
Andreas Mohr
What are your main priorities for the coming years?
Jérémy: The service platform project is all about offering the best possible online experience to our customers, through our web portal or via API-powered exchanges. Before the end of this year, new e-solutions such as repair order status, technical queries or health management algorithms will go live. The momentum will keep growing in 2021, as we will revamp our site while including online part sale, commercial queries management, or e-learning service to name a few. Customers will also see our efforts come to fruition regarding analytics solutions, benefiting from a fast-expanding range of monitoring, troubleshooting and predictive maintenance products.
Andreas: The priority in 2020 was to enhance the transparency and visibility of our MRO operations across our service network. Therefore, we have developed and implemented a state of the art ERP software, named ‘eLirom’ (Liebherr Repair Order Management), to continuously digitize processes and improve our data usage, leading to more reactivity, efficiency and predictions. The objective is now to develop innovative turnkey solutions to ensure that all customer requests towards repair services and related information are delivered in the right quality and time.
